Frequently Asked Questions

General Questions

Edstruments is a budget and finance platform designed for the unique needs of educational institutions (K12 + higher ed), non-profits, government agencies, and other mission-driven orgs. It is designed for leaders of varying levels of finance expertise. At this time, we only serve US-based orgs.

Our platform is built on Google Cloud Platform (GCP) virtual machines. Your data is secure in GCP, protected by 256-bit encryption and symmetric keys through GCP SQL. These data keys are themselves encrypted and changed regularly.

The GCP servers have 99.9+% up-time. Edstruments remains regularly maintained and updated to add new features and address bugs. Updates and temporary shutdowns occur overnight and will not affect your platform access. If you are experiencing issues or have questions, please contact support@edstruments.com.

Edstruments can be accessed from any internet browser, but we recommend using it on a device with a 12+ inch screen (laptop, desktop, or large tablet), as it is not mobile-optimized at this time. We recommend using Google Chrome, Firefox, Safari, or Microsoft Edge for the best experience.​​

Please review our Implementation page for more details on this process.

Frequency for automated syncs ranges from hourly to daily based on your accounting system and the way we connect to it. Learn more on our Integrations page.

Our pricing is generally tied to your budget - the larger it is, the higher your annual license cost. We also charge additional implementation fees in your first year for setup and onboarding work. We have never charged additional fees for more users - you’re welcome to bring as many users onto Edstruments as you wish! We will share a pricing quote after a product demo for your organization, which you can schedule here.

Reach out to us at hello@edstruments.com or fill out this form and we’ll be in touch! ​

Edstruments Cards

Existing customers can submit an application through the Edstruments web application after logging in. To be eligible to request a card on behalf of your organization, you must be an official Controlling Person of the organization or act with authorization from a Controlling Person.

US-based non-profits, LLCs, and corporations are eligible to apply for this card. The Edstruments card is a corporate card, meaning that individual consumers cannot apply for a card. Sole proprietors are also not able to apply for this card.

This card does not require a personal guarantee or any personal credit check on the individual submitting the application. The decision to offer a credit card will be based on factors related to the organization such as cash on hand and financial health.

The Edstruments card is a corporate charge card, meaning that a credit limit will be assigned to each approved organization and all card spend will reduce the remaining credit limit until repaid by the customer.

The Edstruments card is a corporate charge card, meaning that payment for the full Statement Balance is due immediately at statement close. Failure to pay the full Statement Balance on time may result in your account being frozen or terminated.

Payments are due the first day after the last day of your statement period. Payment for the full Statement balance will be auto-debited from your account on this date. If there are insufficient funds in the primary linked account, we may debit other linked accounts or place a freeze on further purchases until your full statement balance has been paid.

Payments can be made by linking an external bank account to Edstruments and choosing an amount up to the current Account Balance to submit for payment. Payment will be credited to your Account Balance, once received.

You may request a change to your credit limit via the Edstruments application. You may be asked for additional documentation or information to support your credit limit increase request. Upon evaluation by our underwriting partners, you will receive communication confirming the decision to modify your credit limit.

If your organization is approved for a card account, you will be able to issue an unlimited number of virtual cards as well as one physical card per Authorized User on the account. All cards issued under the account will be subject to the same aggregate approved credit limit for your organization.

All information regarding your account transactions and balance are available to you 24/7 by logging into your account at app.edstruments.com.

Fraudulent transactions must be disputed and reported immediately via your online account, and no later than 60 days after taking place. Each dispute will be investigated by Edstruments and/or its partners to determine the appropriate next steps, and the person who filed the dispute will be provided with clear communication on the outcome of the dispute resolution process.

To close your card account, you must first pay off your full outstanding account balance including any fee payments due, then submit an account closure request through our web application.