If you’re an Organization admin

1. Contact Edstruments Support at support@edstruments.com with the subject line “Account Deletion Request”
2. Include the name and email address of the user(s) whose account you’d like deleted
3. We’ll confirm the request and complete it within 7 business days.

 

 

If you’re an individual user

 

Contact your district administrator and ask them to submit the deletion request on your behalf, or

Email Edstruments Support at support@edstruments.com directly, and we’ll coordinate with your district to verify and process the request

Tip: Deleting your Edstruments account removes your personal access and profile information. It does not affect your district’s Edstruments subscription or the accounts of other users.

 

What gets deleted, and what we keep

 

Deleted: Your personal account information

1. 1. name
   2. email address
   3. login credentials
   4. Any personal profile data

is permanently removed within 7 business days of the request.

 

Retained: Financial and transaction records like

1. 1. invoices
   2. Purchase orders,
   3. Approvals
   4. Reimbursements
   5. Card transactions

These belong to your organization and must be retained for financial audit and compliance purposes. Retained records are disassociated from your personal login but remain part of your district’s financial history.

Retention period: Financial and transaction records are retained for three (3) years, or longer if your district’s records retention policy or applicable law requires a longer period.

Device and usage data and communications and support records follow separate retention periods described in our Privacy Policy and are not affected by an account deletion request.